Effective Date: November 26, 2024
We at The Flagshop are dedicated to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
- Items can be returned within 30 days of purchase.
- To be eligible for a return, the item must be unused, in its original condition, and with all original packaging.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and the amount will be credited to your original payment method within 3-7 business days.
3. Exchanges
We replace items if they are defective or damaged. If you need to exchange an item, contact us at Support@theflagshop.com within 30 days of receipt.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or personalized products.
- Items on clearance or sale.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error or fault on our part, such as receiving the wrong item, a defective product, or an item damaged due to our handling.
- If the return is due to the customer’s preference, dissatisfaction, or any reason not caused by an error or fault on our part, the customer is responsible for the return shipping costs.
- Please ensure that the item is packaged securely to prevent damage during transit.
6. Contact Us
For any issues regarding returns or refunds, contact us at:
The Flagshop
Email: Support@theflagshop.com
We appreciate your business and are here to ensure a smooth shopping experience.
