Effective Date: November 26, 2024
We at The Flagshop are dedicated to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
- Items can be returned within 30 days of purchase.
- To be eligible for a return, the item must be unused, in its original condition, and with all original packaging.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and the amount will be credited to your original payment method within 3-7 business days.
3. Exchanges
We replace items if they are defective or damaged. If you need to exchange an item, contact us at Support@theflagshop.com within 30 days of receipt.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or personalized products.
- Items on clearance or sale.
5. Return Shipping
- We are responsible for paying return shipping costs unless the return is due to Your error (e.g., wrong item sent, defective product by you).
- Ensure the item is packaged securely to prevent damage during transit.
6. Contact Us
For any issues regarding returns or refunds, contact us at:
The Flagshop
Email: Support@theflagshop.com
We appreciate your business and are here to ensure a smooth shopping experience.
